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Mazo Distribution

Returns Policy

We know that you will be pleased with your purchase from us. However, there may be occasions when you need to return items. It is important to make contact with us at returns@shopmazo.co.uk. Please be sure to have read our returns policy prior to the return of any goods. All returns must be authorised through us prior to return and an RMA number will be issued. Returns without and RMA number will experience delays.

Damaged in Transit

If any items were damaged in transit, we ask that you report it to us within 7 working days (please note: It is 48 hours for our business customers). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehouse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable *return carriage costs.

Faulty on Arrival

If your items are faulty on arrival, you have 30 calendar days in which to inform us of the fault. Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable *return carriage costs. We test returned items, and if a returned item is found not to be faulty we will return the item back to you, in this instance you will be liable for the return carriage.

Orders placed before 8.00 pm on a working day will be processed that day and will be delivered as per the requested delivery option provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)

Faulty in Warranty Period

If your purchase develops a fault, and it's more than 30 calendar days since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience which we recommend you use in order to correct the fault quickly. If your item is not repairable, you will be offered a replacement or an alternative or better product. In certain cases where stock is no longer available you will be issued with a full refund.

Open Box Items (Used or Refurbished)

Please note that our open-box (used) stock is sold with 90 calendar days warranty only, and therefore any claims under the warranty after 90 days of receipt will not be accepted unless otherwise stated.

Returns & Cancellations

Changed your mind? ..No problem. In line with the Distance Selling Regulations (DSR) you can do so provided you inform us of your decision within 7 days of receipt. The item must not be used, seals must not be broken and must be as new when returned to us.

Once you've informed us that you wish to return goods under the DSR, you have 28 calendar days to do so, at your own expense. Once received, we will issue a full refund for the product to your original payment method.

Please note this policy has some limitations. We will not accept  returns on batteries (where seal has been broken), software (downloaded), software (packaged and seal is broken)  & hygienically categorised goods such as underwear, lingerie etc.

You may cancel your order at any time before we despatch your order or before the expiry of 7 working days from the date you receive your order, not including the day you received it. If you cancel before we have sent the Goods, we will refund to you the price of the goods and the cost of delivery, if any. If you cancel your order after we have despatched the Goods, you must return them to us within 7 days in the same condition in which you received them. We cannot refund your money if the Goods have been used, worn or damaged. You are responsible for the cost of returning them. To assist us in identifying your Goods on receipt by us, we ask you to contact us via email. If you fail to return the goods, within 14 days, we are entitled to arrange for their collection. If we do we shall look to you to repay us the cost of collection. This returns policy does not affect your statutory rights in the event that the Goods are faulty.

*Return carriage – We deem reasonable as using a tracked or non-tracked service, preferably via Royal Mail recorded post. Same day or guaranteed deliveries are not deemed as reasonable and only the recorded delivery portion will be refunded.

Our returns address

All goods to be returned to;

Mazo Distribution UK LTD
Unit 15/16 Livingstone Mills
Howard Street
Batley
West Yorkshire
WF17 6JH

Tel: 01924 468584

 

We accept the following payment methods: